Need answers? Then this is the section of the site to help you find them. We have listed some of the most frequently asked questions that we receive, however if you need any further information or this doesn’t answer your question, please contact us by using the link above.

Where are the villas?

The villas are in Calabay Parc, a brand new prestigious community on US 27 only minutes from Disney and the full range of local amenities such as shops, restaurants, petrol station. It takes a couple of minutes to access Interstate 4 the main highway through the centre of Orlando. Click here to view a map of the area (Please note that this will open in a new window).

How much does it cost?

Our prices range from £399 / $699 per week in low season to £1399 / $1999 per week in peak periods. Click here to see a detailed price list for Savannah and Click here to see a detailed price list for Portafino.

What’s included in the price?

The price includes one week’s rental, all gas and electricity charges and cleaning.

Are there any hidden extras?

From January 2007, there is a 12% tax on all amounts. We charge an additional £80 per booking for end of stay cleaning. If you are visiting us in the winter months you may wish to pay extra for heating the pool and Jacuzzi/spa. Click here for more information about heating the pool in Savannah and Click here for more information about heating the pool in Portafino.

What are the arrival & departure times?

Check-in time after 16.00 on arrival date.

Check -out time before 10.00 on departure date.

What deposits do we need to give you and are they returnable?

There is an initial deposit of 25% of the total to secure the accommodation, plus a returnable security bond of £300 ($400) returnable at the end of your stay subject to any damage.

How close is the villa to Disney?

Very close. With the Interstate 4 just a couple of minutes away, you can be on Disney property in under 15 minutes.

This is my first visit – Can you give suggestions for things to see & do?

Have a look on the following pages for information on Theme Parks, and Eating Out. Or just contact us – we love discussing all the attractions in the area. And there’s plenty to choose from for all age ranges.

How do I find out if the dates that I want are available?

Please have a look at our Savannah availability section or Portafino availability section to see which dates are available.

How many does the villa sleep?

Savannah has 6/7 bedrooms and sleeps 12 very comfortably. For larger groups there is a double sofabed in the family room and a pull out bed in the Cinema room, taking the total to 14.

Portafino has 4 bedrooms and sleeps 8 very comfortably. For larger groups there is a queen size sofabed in the family room, taking the total to 10.

I want to book, what do I do next?

Please contact us for assistance in booking our villa.

Is there a minimum / maximum stay time?

No, subject to availability the villa is available for any length of stay from any day of the week. Please contact us to discuss your requirements.

There is too much / little information information for me to decide, can I just speak to someone?

We are only too happy to speak to you. Click on Contact Us to find out how to get in touch.

Why should I choose a villa and not a hotel?

Hotels in the Disney area can be very expensive, in fact you will probably pay the same price for one room as you would for the entire villa. At the Savannah or Portafino you are not just in one room, you have an individual lounge, family room,dining area, kitchen, bedrooms, bathrooms and of course your own private heated swimming pool spa with covered terrace (lanai). If you wish to meet other guests you also have the resort amenities to share. There are TV's including a cinema room in Savannah, DVD players, Sony PlayStation 3, Nintendo Wii and BOSE docking station. There is plenty of choice for the whole family.

Why should I choose the Savannah or Portafino?

They are located in the best resort, Calabay Parc. It has unrivaled facilities and a fantastic location. No expense has been spared furnishing the villa, or equipping the resort, so you will be living in luxury throughout your stay.

Do I need travel insurance?

As with all holidays / vacations we strongly advise you get full travel / medical insurance.

Are there any shops and restaurants close by?

Within a few minutes drive there is a great selection for you to choose from:

Why are your villas slightly more expensive than other villas I have seen on different communities?

We admit Calabay Parc is not the cheapest resort to stay at, but in terms of location and amenities it is certainly the best you can get. For that little extra you are guaranteed to have a fantastic holiday, with shorter rides to the main parks and free use of all the great on site facilities, when comparing prices please consider what you are getting for your money.

Is there plenty to do for the children in the villas?

There are TV's , DVD Players, Sony PlayStation 3, Nintendo Wii, Games room, a range of board games and of course the wonderful swimming pool with a variety of pool toys. On Calabay Parc there is a tots playground and a woodland walk.

Are all towels and linen included?

All towels and linen are provided

When do you advise pool heat?

As a rough guide pool heat is recommended from October till the end of April.

Do I have to pay for a high chair or cot as at many other villas?

Unlike many other villas we provide all these free of charge.

Do you offer any late availability discounts / early booking discounts?

At certain times we do offer reduced rates, please enquire about your preferred dates to see if we can offer a preferred rate.

Are all the resort facilities included in the price?

All resort facilities are free to all guests at no extra charge.

Who looks after the villas?

We employ a professional property management company, they look after the villas and are also on hand to assist our guests. If there are any problems with either villa, they are on call 24 hours a day.

Have the villas got any safety features?

Both villas have all the safety features required by state law (and more). The villas are fitted with burglar alarms. Not only do we have safety gates on the pool doors; we have also installed safety alarms on the pool doors, and interior lighting in case of an emergency. As an additional saftey feature, we also have a fence around the pools. A fire extinguisher is also supplied for your family's safety. We also provide plastic cups, plates etc. to be used in the pool area.

Also as per Florida law, a safety fence will be in place around the pool when you arrive. It can be removed if you do not have children or if you do not require it. However please note that this would be done at your own risk.

Is there a shop on the resort?

No, but there is a brand new Publix supermarket just by the main gate.

Do the villas have their own phones?

The villas do have phones and local calls are free. To make long distance calls you will need to give a credit card number to the local phone companies operator, although a cheaper option is to purchase a telephone company phone card. Full instructions are in each villa.

Does the home get cheaper the longer I stay?

Yes, if you want to stay longer than 2 weeks, we can usually make your vacation rate better, now if it is for 5 or 6 weeks, that is even better.

I've seen enough, how do I book a villa?

Details of how to book a villa are on our Contact Us page.